{"id":4704,"date":"2017-06-24T11:59:16","date_gmt":"2017-06-24T11:59:16","guid":{"rendered":"http:\/\/launch.clifton-aussengaskamine.com\/faq\/"},"modified":"2019-04-01T09:08:56","modified_gmt":"2019-04-01T07:08:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/clifton-gaskamine.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column width=”3\/4″ css=”.vc_custom_1499429691559{margin-bottom: 30px !important;padding-right: 25px !important;}” offset=”vc_col-lg-9 vc_col-md-6 vc_col-xs-12″][vc_row_inner css=”.vc_custom_1498401368182{margin-bottom: 40px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1499429575139{padding-right: 60px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12 vc_col-xs-12″][vc_custom_heading text=”Do you have specific questions about our gas fireplaces?” font_container=”tag:h2|font_size:24px|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1554102374840{margin-top: 0px !important;margin-bottom: 30px !important;}”][vc_custom_heading text=”Do you have questions about our Clifton products? Then just use the contact form and we will contact you as soon as possible.” font_container=”tag:p|font_size:16|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”15px”]Kontaktiere uns<\/span><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″ offset=”vc_col-lg-3 vc_col-md-12 vc_col-xs-12″]

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Fast Service<\/h4>

Fast service and shipping<\/p><\/div>

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Excellent Support<\/h4>

Our competent staff will be happy to help you with any questions.<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″ offset=”vc_col-lg-3 vc_col-md-12 vc_col-xs-12″]

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Secure Payment<\/h4>

Secure payment with buyer protection<\/p><\/div>

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Clifton Guarranty<\/h4>

On all our products you get 1 year warranty and 1 year guarranty.<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1499429223018{margin-bottom: 30px !important;}”][vc_column_inner][vc_toggle title=”Do you have specific questions about our gas fireplaces?” css_animation=”none”]Do you have questions about our Clifton products? Then just use the contact form and we will contact you as soon as possible.[\/vc_toggle][vc_toggle title=”Are Clifton products usable indoors?” css_animation=”none”]No! Although gas burns almost without particulate matter, when burning the air is deprived vital oxygen, therefore, the use in confined spaces is not allowed.[\/vc_toggle][vc_toggle title=”How do I take care of Clifton?” css_animation=”none”]All Clifton models are easy to clean. The material of the body consists of a gypsum \/ ceramic mixture that can be cleaned easily and quickly with commercial cleaning agents and a cloth. When not in use, use the supplied protective cover against dust and rain![\/vc_toggle][vc_toggle title=”Do I need electric power for my fireplace?” css_animation=”none”]All Clifton products do not require external power. The electric starter works like a gas grill with a battery.[\/vc_toggle][vc_toggle title=”Which gas do I use?” css_animation=”none”]The Clifton is designed for use with propane or butane gas only.[\/vc_toggle][vc_toggle title=”Does the gas fireplace still need to be assembled?” css_animation=”none”]No, the gas fireplace will be delivered to you ready-built and is immediately functional with the appropriate gas cylinder.[\/vc_toggle][vc_toggle title=”Is the gas fireplace weather-resistant?” css_animation=”none”]Yes, every Clifton model is made of a weather-resistant and water-repellent material and can stand outdoors year-round without hesitation. However, we recommend to use the supplied protective cover when not in use.[\/vc_toggle][vc_toggle title=”Do I need the safety glass?” css_animation=”none”]No, the glass safety glass attachment is an accessory and is for extra security only. It protects e.g. in strong winds as well as e.g. curious children’s hands and pets in front of the flames. Visually, he also emphasizes the flames and design of the gas fireplaces.[\/vc_toggle][vc_toggle title=”Are Clifton gas fireplaces usable on covered terraces?” css_animation=”none”]Yes, all Clifton models can also be placed on covered terraces, under glass or plastic roofs or awnings. Due to the controllability of the flames there is no danger. The heatlastsevenlonger![\/vc_toggle][vc_toggle title=”What happens in strong wind or rain?” css_animation=”none”]The flames of the Clifton gas fireplace usually do not go out in strong wind or rain. If this is the case, the gas valve closes automatically. There is no gas running! After using the fireplace, we recommend to pull the supplied protective foil over the fireplace.[\/vc_toggle][vc_toggle title=”What material is the Clifton?” css_animation=”none”]All models are made of a special gypsum \/ ceramic mixture, hand-painted, weather-resistant and very easy-care.[\/vc_toggle][vc_toggle title=”What do I do when the logs get black?” css_animation=”none”]The ceramic logs become black after some use. This supports the effect of real wood. However, the logs can be cleaned at any time under running water. Alwaysusegloves![\/vc_toggle][vc_toggle title=”How long do I have warranty?” el_id=”1486465453143-15df7484-74ad”]As a customer, you have 1 year guaranty and 1 year warranty.[\/vc_toggle][vc_toggle title=”Can I also barbecue with the Clifton gas fireplace?”]No, all Clifton models are for outdoor use only. The lava stones, the fire bowl and the fuel ring are soiled by grease and oil.[\/vc_toggle][vc_toggle title=”Which gas do I use?” el_id=”1486465453596-eadb9024-1eec”]The Clifton is designed for use with propane or butane gas only.[\/vc_toggle][vc_toggle title=”Which accessories are included?” el_id=”1486465452619-85b1e9fd-d3e7″]The protective cover, gas hose, gas pressure regulator, lava stones and burner cover are included with every fireplace.<\/p>\n

* Burner cover except for the “Standard” model[\/vc_toggle][vc_toggle title=”Where is the gas bottle placed?” css_animation=”none” el_id=”1486465455111-0cc2408f-96b7″]The gas cylinder is stowed inside the fireplace.<\/p>\n

Please place these safely and carefully underneath the burner ring.<\/p>\n

* except for the model “Standard” and “Bowl”, where the gas bottle is stored externally.[\/vc_toggle][vc_toggle title=”How heavy is a Clifton gas fireplace?” css_animation=”none”]Model Standard: approx. 30-35 kg, Model Compact: approx. 30 kg, Models Table and Large: approx. 65 kg, Models Special: approx. 50 kg[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Operating Video” font_container=”tag:h3|font_size:24px|text_align:left|line_height:1.4″ use_theme_fonts=”yes” css=”.vc_custom_1553698668833{margin-top: 0px !important;margin-bottom: 30px !important;padding-left: 15px !important;}”]

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